Introduction
Sales teams often face a big headache when Einstein Activity Capture hits a record limit. When your org has more than 1.5 million records, tracking metrics becomes a real struggle. This challenge can slow down processes and leave teams frustrated. The following discussion shares the problem and practical fixes to smooth out syncing issues.
Real-world Experience
Consider a real case where an admin ran into this exact record limit issue.
I've been trying to activate Einstein Activity Capture metrics, but I hit a wall when I discovered my org exceeds 1.5 million records. This makes me worry about major performance problems and lost data tracking.
This experience reflects a common trend where large Salesforce orgs face limitations that disrupt smooth operations.
Einstein Activity Capture Solution
A deep dive into similar cases shows that bypassing the record limit officially is tricky. Salesforce Support suggests keeping data within set limits to avoid performance hits. Admins can improve report filters, optimize stored data, and adjust date ranges to minimize the load. Below are the steps needed to resolve this issue:
Review and Adjust Data Filters
Start with a one-day filter when building activity reports. This limits data load and ensures smoother performance.
Optimize Data Storage
Archive or delete old records that are no longer needed. This helps keep the total count within the acceptable range.
Consult Salesforce Support
Reach out to Salesforce to review your org's settings. Verify if any changes or special configurations can help manage high record counts.
Limitations to Consider
The above steps can help manage the record limit but they rely on constant data maintenance. As your org grows, these workarounds might not scale well and might require frequent manual adjustments.
Alternative Solution
It can be really frustrating when Einstein Activity Capture falls short, especially when record limits cause slow syncing and missed updates. DryMerge offers an alternative designed to tackle these exact issues. DryMerge is an AI-native app that connects with Salesforce and your email and calendar systems, making sure your information is updated accurately. DryMerge works by syncing only the essential data you need, which helps avoid overload and keeps your records clear. Its AI features focus on extracting the most relevant details, so you have the key information needed for smooth operations.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
